The Impact of Records Management Procedures on Service Delivery at Rift Valley Institute of Science and Technology, Kenya
Main Article Content
Abstract
Technical colleges are vital for bridging global workforce skills gaps. This paper evaluates how records management practices impact service delivery within technical institutes in Nakuru County. This study investigates the impact of records management procedures on service delivery in technical colleges, addressing a critical issue of efficiency and effectiveness in educational services. Outdated equipment, poor facilities, and inefficient records management cause declining student satisfaction and institutional performance. The objectives were to assess the effects of policy development and implementation, as well as electronic records management, on service delivery. Conducted over three months, the study utilised a descriptive research design to comprehensively document and analyse current practices and their impacts. This study targeted 1,750 respondents at the Rift Valley Institute of Science and Technology, comprising 300 administrative staff, 250 academic staff, 1,000 students, and 200 support staff. Stratified random sampling was applied to ensure representation of each category, with a 10% proportionate allocation from every stratum, resulting in a sample size of 175 respondents. Primary data was gathered using a single, standardized questionnaire featuring a 5-point Likert scale, designed around universal user-experience benchmarks to ensure applicability across all respondent categories. Instrument validity was established via content and expert judgment, while reliability was verified using Cronbach’s Alpha. Data from the main study were analyzed using SPSS Version 25.0, descriptive statistics, ANOVA, and multiple linear regression to examine the influence of records management practices on institutional service delivery. The study recommended the need for technical colleges to introduce continuous training and awareness programs to educate the students and staff on ERM and RMP to enhance service delivery in the institution. Additionally, RVIST should put adequate measures to promote equality in service delivery between both genders.
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