Records Management Standards and Service Delivery in Kenyan TVET Institution Case study of Kipipiri Technical and Vocational College
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Abstract
This study investigated the impact of inadequate records management standards on service delivery in technical and vocational education and training (TVET) institutions, with a focus on Kipipiri Technical and Vocational College. Guided by objectives that examined existing practices, the effects of poor records management standards, and operational efficiency, the research adopted a descriptive design with a sample of 302 participants. Data were collected through questionnaires and analysed using SPSS version 25. Findings revealed that 61% of staff relied on manual filing systems, while 79% used ineffective or highly ineffective data management methods. Additionally, 73% of students accessed their academic results through physical records, and 90% reported delays in obtaining financial and academic records. Despite 74% of staff acknowledging increased automation, 96% confirmed that poor record management adversely affected service delivery. The study concludes that deficient systems significantly hinder efficiency and responsiveness within the institution. It recommends that the college adopt comprehensive digital record management systems to streamline processes, minimize data loss, and enhance timely service delivery.
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